Sony is facing a class lawsuit about your reported fails to honor PlayStation 5 controllers’ warranty agreements with obvious drift defects.
In a complaint filed in the Southern District of New York on February 12, the Japanese conglomerate is accused of violating consumer fraud statutes and violating warranty agreements related to Wireless DualSense PS5 controllers, that the costume claims to have an obvious defect that allows characters to slide across the screen even when the user is not moving the controller joystick.
Lmarc Turner, the lead author listed in the complaint, claims that he immediately experienced a drift problem with the controller after he took his PS5 home in early February. But after contacting customer service, Turner would have taken some stupid advice on how to fix the faulty controller problem and not much more as help.
Eventually, “[g]since his experience of contacting Sony for the first time did not satisfactorily solve the drift problem, ”Turner bought another DualSense controller for $ 69.99 a few days later, but “Had [he] was aware of the deviation defect before purchasing his PS5, otherwise he would not have purchased the PS5, or would have paid substantially less for it,”Says the complaint.
The process also states that Sony should know how widespread the drift problem was particularly given “Online consumer complaints, complaints made by consumers directly to him and through his own pre-launch tests.”
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“This defect significantly interferes with gameplay and therefore compromises the main functionality of the DualSense Controller,” says the complaint.
DualSense controllers have been launched Beside the PS5 console in November, with much fanfare after selling out in the pre-sale pretty much everywhere.
The lawsuit asks Sony to launch a recall or free replacement program in order to replace defective controllers for all members of the class, and also calls to damage payments to be paid to consumers in order to reward they to buy new controllers or any other pocket expenses to correct the alleged defect.