Getting back to work after the Christmas and New Year holidays was even more difficult than expected on Monday.
That’s because Slack, the business messaging app that became a staple for many employees to communicate with each other during the COVID-19 pandemic, crashed around the world on the first full day of work in 2021.
The company released a statement shortly after 10 am on Monday, noting that “customers may have problems uploading messages or connecting to Slack” and adding that their team is investigating the problem.
Half an hour later, Slack Technology Inc. WORK,
released another statement noting that he had no additional information to share, writing, “Thanks for tolerating us.” The entire system was inactive for a few hours, before returning to service around 12:30 pm Eastern time. The company posted an update explaining that, “Although the issue is still ongoing, we believe that some customers may see improvements in their connection to Slack after an update.”
While the service was down, remote workers unable to send direct messages in real time to their bosses and colleagues turned to Twitter to express their frustration, make jokes – or, to regret that collective “I’m not ready to go back to work yet” sentiment, as well as fears that 2021 was becoming as chaotic as 2020.
More than 10 million users and 750,000 companies use Slack, the service said. Slack’s shares fell slightly during the break early Monday morning.
This article was updated with Slack starting to resume service on Monday afternoon.