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They say you should drink water to relieve your liver – but not this water.
Real Water founder Brent Jones apologized to his customers on Thursday after the federal government linked the company’s product to liver failure and non-viral hepatitis.
Bottled water is advertised as “alkaline water infused with negative ions”, and the company claimed that its higher pH level improved consumers’ hydration and that negative ions “are considered invisible healers”.
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In a video posted on the company’s website, Jones said the leadership “would like to express our deepest sympathy and concern” about the product’s adverse effects and said the findings of an investigation by the Food and Drug Administration justified a “personal” response. .
“We started Real Water more than 13 years ago with the intention of providing a healthy product that benefits and elevates people’s lifestyles,” he said. “We are deeply saddened to learn that anything else could be the result.”
He also said that the company was cooperating with the FDA and undergoing an independent assessment of water quality – the results of which were being published on its website.
“You should never worry about the safety of any of our products,” he said. “I want to personally apologize to all of our customers and I guarantee that the lessons learned from this will further drive the improvement of the brand.”
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The FDA over the weekend urged consumers and businesses to stop drinking, selling and serving the product.
On Wednesday, Real Water announced a voluntary recall of its product, saying it “may be related to cases of non-viral hepatitis”.
The FDA has listed symptoms to watch for, such as fever, fatigue, loss of appetite, nausea, vomiting, abdominal pain, dark urine, gray or clay bowel movements, joint pain, yellow eyes and jaundice. Anyone who has drank the product and is experiencing this should contact a doctor.
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The FDA and Nevada health officials launched an investigation into Real Water after at least five children were hospitalized with liver failure after drinking the product. Some of his close relatives also had symptoms, officials said.
Real Water had promoted its alkaline pH level and negative ions as having a number of health benefits.
And the company’s website proudly displayed photos of celebrities like Kim Kardashian, Courteney Cox and Miley Cyrus carrying bottles.