Car problems suck. To be stranded because an old batter breaks is bad. Getting stuck in a new car is worse, but getting stuck in a new Tesla would outdo anyone. This poor driver in Florida, whose Tesla Model 3 was attached to a Supercharger, knows all about it.
The driver was unable to disconnect his Model 3 from the charging station and found himself temporarily attached to the charger for hours after stopping when your Model 3 was at 15 percent battery charge. THE driver says he received “an error message [and] It went down the drain. “
This may be a little more stuck than stranded, but it is a case of vehicle malfunction anyway, which will ruin anyone’s night and the next morning because of it Tesla driver, looks.
The driver posted his fiasco on Reddit’s largest Tesla submarine, r / TeslaMotors. The community there was more supportive than the support from Tesla itself, which unsuccessfully tried to solve the problem over the phone. They finally told the driver this help would be unavailable for “at least several hours”.
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Other Tesla drivers and Reddit users recommended using the manual version and shared their tips and tricks on how to handle a stubborn charger coupling. Many drivers had their own version of this story, and it makes me wonder about the average failure rate for these things.
The driver heard some of the comments and followed the instructions, but unfortunately that only made the situation worse after the manual launch. mechanism seemed to break, also. Things seemed to get worse for the driver as the hours passed.
I would have been sick at this point with a stubborn charger and a broken manual release. I mean, this is the security system! What do you do when the security system fails?
A forced restart suggested by Reddit readers did not work either, and the driver received the terrible news that your Model 3 would be stuck overnight, as assistance would not be available until the next morning. I know that roadside assistance companies sometimes restrict their bets and say it will take hours before they leave, only to show up much earlier. But that was not the case here. The Tesla owner provided a update today, sharing how easily the car was released the next morning:
Update at 9:30 am: I went back to check the car, it was fully charged and was able to disconnect without problems. Reaching out to Tesla now to suggest they unplug the charger until someone can examine it. I will also leave the car at a service center to be checked as soon as possible.
And keep in mind that the solution was not due to Tesla’s support or service. The car separated itself. And it turned out that his manual release confusion was reversible, although I was still able to take a look at it.
The driver declared that despite being in a big city with his own Tesla service center, he didn’t get a response from Tesla after the initial troubleshooting call until 11:30 am the next morning. The driver shared the following with Jalopnik:
I wanted to raise awareness about the problem because I really think the future of transportation is in electric cars. But when all of these systems become so complex that we cannot fix them alone, we place our trust in companies to support us when we need them. This was a new car with 2,500 miles. and the best recommendation they had was simply to leave it in a random parking lot and go home for the night. There is no reason for support to take 15 hours to deal with something as critical as this.