In an effort to be useful, Verizon accidentally stuck its foot in its mouth on Sunday and then backed away furiously.
In a tweet on Sunday, that was seen by The Verge, Verizon Wireless CS said customers that if they were experiencing more battery consumption than normal, they should turn on LTE. As The Verge explains, the implication in this tweet directs customers to turn off 5G on phones that have it. Considering Verizon’s big boost to 5G, this seems a little strange.
“Are you realizing that battery life is running out faster than normal?” Verizon wrote in the tweet. “One way to help conserve battery life is to turn on LTE. Just go to Mobile> Cellular data options> Voice and data and tap LTE. “
A user on Twitter pointed this irony. Verizon replied to the user, but didn’t really address his previous battery advice, opting to talk about 5G speeds. The original tweet on how to preserve battery life by switching to LTE has been deleted, although you can see the 5G reply below.
G / O Media can receive a commission
Gizmodo contacted Verizon to ask for clarification as to whether it was actually telling customers to turn off 5G to preserve battery life. We will make sure to update this blog if we receive a response.
How Mashable points, 5G may well be the cause of battery drain for some phones. Many new features and technology do not work as intended at the beginning, which is logical. In addition, 5G is a working in progress In the USA Dealing with it indirectly is kind of discouraging. Of course, if Verizon said that 5G could be the cause of battery depletion, some people could be irritated, which is also understandable, given everything The fanfare around 5G. But at least it would be the truth.
A quick survey reveals that other companies have solved this problem without creating a mess PR situation. Samsung, for example, has dedicated a support page for the issue of battery drains in the 5G service. The manufacturer acknowledged that this problem was legitimate and explained that it was due to a limitation of current 5G networks, but that would improve with the expansion of 5G networks. Huawei also addressed the problem on a support page, stating that on a 5G network, more bandwidth is consumed online and therefore more energy can be consumed.
See Verizon, transparency is not that difficult.