A strange disruption is affecting Internet users in the Northeastern United States. It’s not entirely clear what’s going on, but it sure is annoying.
Around noon on Tuesday, interruption reports started to rain, according to DownDetector, which tracks interruptions to the online service. But it is not limited to one company; users have reported problems with Comcast, Google, Zoom, YouTube, Slack, Amazon Web Services and many others. (From AWS itself status page indicates that your services are operating normally, so it’s worth it.)
Although the cause (or causes) remains unconfirmed, a cut in Verizon’s fiber optic cable in Brooklyn, New York, may be to blame. Verizon customer support confirmed on Twitter that one of its cables was cut and customers said they received notification of the interruption by email.
Not all services, not all users, appear to be affected equally. Even among the New York-based Gizmodo team, the problem just seems … strange. A publisher was able to access Slack without problems, but Google services were down. Others experienced slower response times, although they could still access all the services they tried to use.
At the time of this writing, several services, including Google and Zoom, appeared to be returning online. Others remain inaccessible to some users.
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A Verizon spokesman said in an email that they are investigating the problem.
An AWS spokesman said the problem was related to an Internet service provider and not to AWS itself. In an email, a Google spokesperson echoed AWS, saying in a statement: “We are aware of reports on issues affecting access to some Google products, but we have not encountered any problems with our services. We keep investigating. “
We have also contacted Comcast for clarification regarding the interruption and will update when we have a response. If the interruption is affecting you, let us know what you are seeing in the comments.
Update 1:25 pm ET, January 26th: AWS confirmed that the problems faced by customers were related to an Internet service provider, not AWS. Google said this’s is investigating the problem, but did not find any problems with its services.