Much of Texas has been hit by a historic cold winter front, leaving many without power and affecting internet and cell phone services in the state.
Downdetector is showing spikes in T-Mobile and AT&T user reports from Austin, Dallas, Houston, San Antonio and surrounding areas.
“We are experiencing network problems due to bad weather in various areas of the country and especially across Texas,” T-Mobile President of Technology Neville Ray said in a tweet. “Our teams are working hard to restore service.”
We are facing network problems due to bad weather in various areas of the country and especially throughout Texas. Our teams are working hard to restore service. Stay tuned, stay safe and thank you for your patience.
– Neville (@NevilleRay) February 15, 2021
In response to a customer reporting service issue in Meadows Place, Texas, AT&T support account said that “our team is already working on a resolution, be patient with us”.
Thanks for the warning, Timothy. Our team is already working on a resolution, please bear with us. ^ BrendaC
– AT&T Help (@ATTHelp) February 15, 2021
Verizon says The Verge that “the Verizon network is performing well as winter storms make their way across the country, with limited impact on our network operations.” However, “in some parts of the country, power outages have affected the fiber we use to provide connectivity from each cell location to our switching facilities,” said the company. “The restoration teams have already started working to restore the energy to these fiber assets.”
Some ISPs have also said that customers may experience problems due to the difficult climate.
“Spectrum customers in Texas are experiencing service interruptions related to winter weather, causing commercial power outages and interrupted lines,” Spectrum said in a tweet.
Spectrum customers in Texas are experiencing service interruptions related to the winter weather, causing commercial power outages and interrupted lines. If conditions permit, we will be working to restore services. We apologize and appreciate your patience.
– Ask Spectrum (@Ask_Spectrum) February 15, 2021
Grande Communications, an internet, TV and telephone provider in Texas, responded to many customers by asking for updates on Twitter to say that their crews are working to restore services “as soon as possible”.
Hi! Our teams are currently working on restoring services as quickly as possible; however, I do not have an estimated restoration time available. – Nicole
– Grande Communications (@grandecom) February 15, 2021
Downdetector is showing reports from users about problems with Spectrum, Grande and Suddenlink on Monday afternoon.