Hotel operators on Jeju Island, South Korea, apologize to guests after a honeymoon couple discovered that the windows on the second-floor sauna – which were advertised as having one-sided mirrored glass – had no unidirectional mirror. glass.
“We deeply apologize for causing inconvenience to customers due to the omission of some glass barrier coverings and the operation of the blinds when using some spaces in the women’s sauna,” says a message posted on the website of Grand Josun Jeju, one of several Korean hotels operated by Josun Hotels and Resorts.
Hotel operators added that the sauna facilities were closed while corrective actions were “taken immediately”.
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The news of the transparent sauna was first surfaced by a husband who spent the honeymoon at Jeju’s estate with his new wife just before Lunar New Year last week. Sharing his account online, the man claimed that they used the saunas, which included a bathroom and shower, for two days – sometimes without covering themselves with towels – before realizing later that he could see the second-floor facilities outside.
Hotel operators say the sauna facilities have been closed while corrective actions are “taken immediately”.
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He further stated that many guests, including female minors, have probably been exposed since the hotel opened in January.
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The man claims to have informed employees of the problem, only to hear again that the outside of the windows was “mirrored” and that the shutters are usually closed at night, but were accidentally left “by mistake” at night, he noted the exposed sauna.
The client added that when he continued to complain, hotel staff called the local police to report him for interrupting the deal.
“I’m so angry. My honeymoon, which should have been full of happiness, has become my worst memory,” he wrote, adding that he paid more than 800,000 KRW, or about $ 725, per night for his suite.
“I am even receiving psychiatric treatment for the shock of taking a naked bath,” he wrote.
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In response, the hotel issued the aforementioned apology, but also promised “to provide more comprehensive guides to protect our customers’ privacy and take active measures to prevent the same cases from occurring”.
“We deeply apologize for causing inconvenience to customers due to the omission of some glass barrier coverings and the operation of the blinds when using some spaces in the women’s sauna”
“We apologize once again for the inconvenience we cause our customers and will do our best for their safety and convenience,” they wrote.
A Grand Josun executive also told the Korea Times that blinds outside the sauna windows, which used to be used only depending on “weather and climate”, would be closed “all the time”.
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The police are also investigating the incident.