COLOMBIA, SC – (BUSINESS WIRE) – The Center for Digital Government awarded the state of South Carolina fifth place in the overall state category of the 2020 Government Experience Awards.
South Carolina, which partners with digital government solutions company NIC South Carolina, located in Columbia, has been honored for recent improvements to the sc.gov digital government platform, featuring the state’s first chatbot, Caroline, and launching accelerateSC , a COVID- complete 19 recovery tool with its own chatbot, Axel.
Accessible on SC.gov and on citizens’ mobile devices, Caroline helps users find a variety of information instantly, from renewing a license, paying a traffic ticket or contacting the legislature. Since her debut in January 2020, Caroline has helped multiple simultaneous users at once and answered more than 17,000 questions.
The accelerateSC website was developed at the request of South Carolina Governor Henry McMaster, in collaboration with the Department of Administration to quickly direct people to trending topics and information related to the state’s COVID-19 response and revitalization efforts. . A chatbot called Axel was added to the site in June 2020. Axel has 136 questions and answers. Since launch, Axel has had 1,147 conversations with 3,572 questions answered.
“We are very proud of our longtime partners in the state of South Carolina for this exciting and well-deserved achievement,” said Corinne Holland, general manager of NIC South Carolina. “The two chatbots, Caroline and Axel, and our COVID-19 solution, accelerateSC, are incredible digital tools. We look forward to partnering with South Carolina to continue developing innovative solutions, connecting citizens and businesses to the governments that serve them. ”
The Government Experience Awards recognize the achievements and best practices of states, cities and counties that excel in creating useful online government services and applications. The Center for Digital Government is a national information technology policy research and consultancy institute and sets the standard for measuring best practices in state and local government.
NIC South Carolina
NIC South Carolina is a public-private partnership with the state of South Carolina and is part of the family of companies of the digital governmental company NIC. Columbia-based South Carolina NIC has been working with the state on digital government solutions since 2005.
About NIC Inc.
NIC (Nasdaq: EGOV) is a leader in digital government solutions and payments, serving more than 7,000 federal, state and local government agencies across the country. Headquartered in Olathe, Kansas, NIC has partnered with most U.S. states to provide easy-to-use digital services that facilitate and make government interaction more efficient – providing valuable conveniences, such as applying for unemployment insurance, sending business records, license renewals, accessing information and making secure payments without visiting a government office. In the COVID-19 era and beyond, NIC helps government agencies to rapidly provide digital solutions to deliver essential services to citizens and businesses. Having served the public sector for nearly 30 years, NIC continues to evolve with its federal, state and local government partners to provide innovative and cost-effective digital government to its constituents. Learn more at www.egov.com.