End of game man. End of the game.
The $ 60 game with Hollywood actor Keanu Reeves playing a character through voice capture and movement, as well as a cameo from Tesla US: TSLA
CEO Elon Musk, was one of the most anticipated video games in recent years, selling 8 million copies before it was released. It was originally scheduled to be released in April, but it didn’t hit stores until December 10. Unfortunately, repeated delays have not corrected bugs in the open-world sci-fi game, which suffered severe performance problems and crashes on both PlayStation 4 and Xbox One, as well as bugs on other platforms.
CD Projekt Red, best known for the video game series “The Witcher”, which was adapted for a show on Netflix US: NFLX,
saw its stocks plummet by up to 20% earlier this week, due to negative criticism of the game’s poor performance.
Read More:The shares of this video game company plummeted after negative reviews of a new title with Elon Musk and Keanu Reeves
“We should have paid more attention to making it work better on PlayStation 4 and Xbox One,” wrote the Polish company in a shared statement on Twitter in the U.S.: TWTR
this week. “We would appreciate it if you gave us a chance, but if you are not satisfied with the game on your console and don’t want to wait for updates, you can choose to refund your copy.”
Players have found that scheduling these refunds is easier said than done, however. Vice reported on Wednesday that GameStop US: GME
instructed sales associates not to provide direct refunds for “Cyberpunk 2077” and instead consult the CD Projekt Red.
Some frustrated customers also reported that the PlayStation store initially refused to grant refunds, but Sony Corp. USA: SNE
reversed the course on Thursday and announced that it was removing “Cyberpunk 2077” from its PlayStation store and offering players their money back. Microsoft USA: MSFT,
Best Buy in the USA: BBY
and Amazon US: AMZN
followed suit.
Read More:Sony pulls the game ‘Cyberpunk 2077’ with PlayStation store errors
See how to request a refund for “Cyberpunk 2077” from the developer and several major retailers. Neither the game developer nor the companies below were immediately available for comment, so this story will continue to be updated as more information becomes available.
ÇD Red Project: The game developer asked customers to wait for patches in January and February, which should improve the game experience. But he directs customers to request refunds directly from the places where they bought the game – which is where things get dangerous, since many retailers do not fully refund open games that have already been played. CD Projekt Red says that if you can’t get a refund from the original retailer, send an email to [email protected] by December 21 and “we will do our best to help you”.
PlayStation: Sony will now offer a full refund to those who purchased “Cyberpunk 2077” on PlayStation Store. Sign in to redeem your refund here. What’s more, the game is being removed from PlayStation Store until further notice. As soon as the website confirms that you have purchased “Cyberpunk 2077” on PlayStation Store, it will begin processing your refund. He notes that the time it takes to get your money back may vary depending on your payment method and financial institution.
Xbox: Microsoft announced on Twitter on Friday that it is expanding its refund policy to offer full refunds to anyone who purchased the game digitally from the Microsoft store.
So, whoever bought and downloaded a digital copy of “Cyberpunk 2077” can request a refund by clicking here. Log in to your account and select the order containing the game to start the refund process. A Microsoft spokesman told MarketWatch by email that, “To date, we have granted refunds to the vast majority of customers who have requested one. To ensure that all players have the experience they expect on Xbox, we will expand our existing refund policy to offer full refunds to anyone who has purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. “
Steam: Steam asks customers to log in and fill out an online form to request a refund, which must be done within 14 days of purchasing the game – and only if you have played the game for less than two hours. Considering that the company says it will consider orders that fall outside these parameters, however, it is possible that “Cyberpunk 2077” could be refunded due to its many problems and Sony set a precedent in returning the money to customers. Steam was not immediately available to comment on “Cyberpunk” refunds. Customers can send an email to CD Projekt Red if they have trouble getting a refund from Steam.
Amazonas: The online retail giant will accept returns for “Cyberpunk 2077” games open until December 21, 2020. Please contact customer service for assistance online or by calling (888) 280-4331. The return window for video games is typically 30 days on Amazon, but hard copies of games that have been opened or played may incur a 100% restocking fee. Log in to your Amazon account and visit the Returns Center here, where you will be directed to review your recent orders to begin the refund process.
GameStop: These customers can also return a game within 30 days of purchase and receive a full refund if the game is still in its original packaging. If you have already opened and played the game, however, you have seven days to return it online or in the store; it may be too late for those who bought and opened the game on December 10th. Click here to start the online return process; you will need to provide your order number and email address. And consult the CD Projekt Red if you are unable to obtain a refund.
In fact, Vice reported that GameStop advised its store employees not to directly refund open copies of “Cyberpunk 2077” and instead direct customers back to CD Projekt Red. GameStop was not immediately available for comment, but Vice noted that this is the retailer’s default policy.
Best buy: Normally, the box store’s return policy explains that open physical copies of software and video games can only be exchanged for an identical item. Best Buy was not immediately available for comment, but a company social media expert posted on the company’s gaming support forum on Friday that “after some deliberation, and seeing that the supplier will allow returns until 12/21/2020 , Best Buy will also allow returns for selected open Cyberpunk 2077 SKUs ”until the same date. Here are the returnable SKUs: 255151 – Cyberpunk 2077 PS4
6255136 – Cyberpunk 2077 Xbox One
6352276 – Cyberpunk 2077 Collector’s Edition PS4
6352440 – Cyberpunk 2077 Collector’s Edition Xbox One
6414180 – Cyberpunk 2077 Xbox One Digital
The representative said you can take the game to your local Best Buy store or return it by mail. If you need help getting a return label, call (888) 237-8289. Or click here to initiate an online return.