Just hours after thousands of residents faced huge technical problems when trying to sign up for a vaccine clinic, Riverside County announced it would change its website.
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The county made 3,900 consultations available on Thursday at noon. However, when residents went to sign up, many found a blank code page with “error 504”. Others who managed to get on the site filled out the registration form pages and found that the commitments had been completed.
Many people called our newsroom to report these problems. The reaction prompted Riverside County Public Health Officer Dr. Cameron Kaiser to notify residents that the IT department was investigating the problem.
According to the county, the problem was caused by a flaw in the site’s code.
“Residents are understandably frustrated because the nomination website did not work today,” said Juan C. Perez, Interim Executive Director for the County. “Although we worked with our supplier to ensure that it would be operational today, unfortunately it was not. Frankly, this is unacceptable. We apologize for this unfortunate situation and we will soon be directing residents to a new website.”
County officials said a new link will be announced soon for residents to register for COVID-19 vaccines.
Authorities noted that when nominations are opened, the new county website will continue to link to the state’s vaccine registration portal.
“If all appointments are scheduled when completing the state registration, users will not be able to guarantee a time,” says the county statement.
Stay with News Channel 3 for updates.
In Riverside County, people 65 and older can receive their coronavirus vaccine, along with adults of all ages if they work in education, law enforcement, food and agriculture and emergency services.
This group constitutes Phase 1B of the county’s vaccine distribution structure. People at all levels of Phase 1A can also be vaccinated.
- For employees in Phase 1A and 1B – Level 1, an appointment and a badge / letter of identification from the workplace employee are required or you will not be vaccinated
- For people over 65, a consultation and identity document is required.
Clinics will provide vaccines free of charge, but medical insurance information will be requested.
San Bernardino County residents aged 65 and over now qualify for the COVID vaccine
“This is important news for many of our residents who want to be vaccinated,” said supervisor Karen Spiegel. “We also ask for your patience. We continue to have very limited amounts of vaccine and a high demand in the community. The county is distributing the vaccine as soon as we receive it. ”
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