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Rite Aid apologized to two undocumented immigrants after stores in Southern California denied them the COVID-19 vaccines.
“In an unprecedented implementation, there will be errors and there will always be areas for providers to improve – we are looking for these opportunities every day,” said Rite Aid in a statement to FOX Business.
The retail pharmacy chain confirmed that the two women had already received their first dosage after being told they could not be vaccinated earlier this month.
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One of the undocumented women, a mother from the San Fernando Valley, was reportedly rejected by Rite Aid in Mission Hills after showing her foreign identity, according to KABC. Meanwhile, another woman in South Orange County had her COVID-19 vaccination denied twice the same day at a Rite Aid in Laguna Niguel last week, the agency reported.
| Ticker | Safety | Last | Change | Change % |
|---|---|---|---|---|
| RAD | RITE AID | 24.21 | -1.12 | -4.42% |
The son of one of the women, Sebastian Araujo, turned to social media after the March 14 incident, saying he was “horrified” by the situation and that his mother was crying.
“[Rite Aid] he asked for his social security and the woman in front said that they were not vaccinating undocumented people. my mom was literally sobbing and i’m literally shocked “, tweeted Araujo.
The company told FOX Business that these two errors were “isolated incidents” and is looking for opportunities to improve.
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According to the company, both store staff and regional teams were retrained on the policy of refusing anyone.
“In the event that a customer has no identification, we advise our associates not to refuse the customer,” said Rite Aid.
Rite Aid is also “conducting a full investigation into this incident,” said the company.