A few months ago, there were complaints that one of the products of the NZXT PC case company was on fire. This week, the company finally apologized and removed the case from its store.
The problems were with the H1 case, which is basically a very large box, similar to the Xbox Series X. OC3D report, “it appears that the screws on the PCIe H1 riser board are causing a short circuit, flying sparks, generating smoke and burning the PCIe H1 riser board.”
One owner managed to film the short circuit that occurred, with the flames that followed.
After initially failing to resolve the issue when it was first reported last year, then proposing an incomplete solution that involved replacing some metal screws with some nylon screws, NZXT finally issued a statement on the company’s website and more concrete measures to correct this.
This statement says (my emphasis):
For our community,
We’re sorry.
Nylon screws were not the complete solution to the H1 fire hazard; they did not address the root cause of the problem. We do not take into account scenarios in which someone could replace nylon screws with metal screws without knowing it. Our execution did not correspond to the quality that our community expects of us.
We will be removing H1 from the NZXT Store and NZXT BLD. We will ship redesigned PCIe Gen3 riser sets for current H1s and assist with installation for those in need.
In the future, we are instituting more robust and complete design processes. From initial designs, quality control, to additional testing, we are committed to the quality of our products and our response to your concerns.
We want to thank Steve from Gamers Nexus. He and his team brought our attention to the question of someone replacing the nylon screws with metal screws and raised the urgency around that.