Mercedes-Benz will recall about 1.3 MILLION vehicles in the US due to problems with the emergency contact system that can provide the wrong location for a car after an accident
- The automaker is recalling 1.29 vehicles sold in the US since 2016 from April 6
- A flaw was found in the eCall system that sends the location of a vehicle in an accident
- I was sending the wrong location, but it can be fixed with a software update
- Mercedes plans to launch the update on the air or at a dealership
Mercedes-Benz has announced that it will recall 1.29 million vehicles sold in the U.S. since 2016 due to defective software that may not report the correct location of the vehicle in the event of an accident.
The recall comes after Mercedes-Benz learned of an accident in Europe in which the eCall automatic system sent the wrong position of the vehicle.
The company notes that it did not find the problem in the U.S., but is conducting the recall as a precaution.
Mercedes-Benz said it will notify affected owners and update software systems for free, according to records from the United States Department of Transportation. The recall is expected to start on April 6.
The recall covers many vehicles from 2016 to 2021 model years, including those classified as CLA, GLA, GLE, GLS, SLC, A, GT, C, E, S, CLS, SL, B, GLB, GLC and Git.
Scroll down to see the video
Mercedes-Benz has announced that it will recall 1.29 million vehicles sold since 2016 due to defective software that may not report the vehicle’s correct location in the event of an accident. In the photo is a Mercedes-Benz CLA 2018 that is included in the recall
The automaker started an investigation in October 2019 and ended up discovering other similar events, but no incident has been identified in the United States.
Although the flaw was discovered, Mercedes-Benz claims to be unaware of any occurrences of damage or personal injury caused by the software problem.
The automaker plans to release a free software update over the air or at a dealership.
Mercedes-Benz said that ‘a temporary collapse of the communication module’s power supply caused by an accident can cause the vehicle’s position during a potential emergency call to be incorrect.’
Mercedes-Benz said it will notify affected owners and update software systems for free, according to records from the United States Department of Transportation. The recall is expected to begin on April 6. In the photo is a GLA that is included in the recall
The company added that ‘other functions of the automatic and manual emergency call function remain fully operational’.
Mercedes-Benz in Europe in October 2019 launched an investigation based on a report by the Mercedes-Benz eCall center of a single instance in the European market where the automatic eCall system transmitted an inaccurate position of the vehicle.
After a lengthy investigation analyzing various software combinations of the communication module, the company’s research showed additional similar events where the transmitted vehicle position was incorrect.
The news comes a few months after Mercedes-Benz recalled more than 30,000 vehicles in August, for fear of a potentially deadly sunroof failure.
The luxury car giant recalled models of the C, CLK and E classes manufactured between 2000 and 2010.
“The durability of the connection between the sunroof glass panel and the sliding roof structure on some vehicles may not meet specifications and the glass panel may separate from the vehicle,” said the recall.
“If the glass panel separates from the vehicle, there is a risk of an accident, resulting in injury or death to other people on the road.”