An apparent flaw in iCloud’s designs appears to have prevented a user from accessing his account on the iCloud website, due to the interpretation of his surname as “True”.
Author Rachel True shared on Twitter that she is getting an error when trying to sign in to iCloud.
REPORTED ERROR TITLE: Type error: it is not possible to set the value ‘true’ for the property ‘lastName‘
It looks like iCloud is interpreting your surname True as a Boolean flag, so we were unable to login. She noticed that she was blocked for more than 6 months. She later said she spent hours on the phone with Apple support about the problem, with no resolution.
It looks like a resolution may come soon, however. She later shared that she hopes to hear from Apple earlier this week. 1 reply joked that his quickest solution would be to get married and use his spouse’s name, but that “Mr. / Mrs. ‘Null’ ”would probably repeat the problem.
Arun Gupta from Apple’s iCloud team Reached also. Rachel is frustrated, and rightly so, since she is still paying for iCloud during the period when she was unable to access it. ICloud is an integral part of the iOS and macOS experience, so when it can’t be used, it affects the overall operations of the devices people depend on. Last week, we covered the story of how Dustin Curtis was prevented from accessing his Apple ID because of a lost Mac exchange. We later learned that only the purchasing power of the Apple ID has been blocked, as the iCloud aspect is separate from the Apple ID.
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