At each CES, we can expect laptop makers like Dell, Lenovo, HP, Acer and ASUS to announce their latest products with the newest chipsets that Intel and AMD tend to announce at the fair. But we can also generally anticipate the strange peculiar PC here and there to surprise us. HP and Lenovo are usually the two companies that bring us some of these most fascinating products. At Engadget’s virtual internship here at CES 2021, HP chief technologist Mike Nash and Lenovo’s customer experience director Dilip Bhatia joined us to discuss how they came up with these ideas. From the leather-clad Elite Folio to the Lavie Mini and ThinkPad X1 Fold, company spokespeople tell us how user feedback shapes their products.