How to uninstall the KB5000802 update to fix blue screen issues in Windows 10

As part of the March 2021 Patch Tuesday, Microsoft made the KB5000802 update available for devices running Windows 10 version 20H2, version 2004 and even version 21H1 on the Beta Channel. Although the update was intended to address security-related issues, shortly after launch, some users began to report a Blue Screen of Death (BSoD).

According to Microsoft, the blue screen is caused by a APC_INDEX_MISMATCH error when trying to print from some applications. And this seems correct, as many users have said that the error can happen when printing anything from Kyocera, Ricoh, Zebra and other printers, and when trying to send a print job from Notepad, Office and other applications.

Microsoft says it is investigating the problem, but does not provide a timeline or workaround to mitigate it. If you happen to be among those affected by this buggy version, you can remove the KB5000802 update from Windows 10 until a permanent fix is ​​released.

In this Windows 10 guide, we will guide you through the steps to uninstall the KB5000802 update if it is causing bug check problems on your computer. In addition, if you did not install the update, we will also outline the steps to prevent your device from downloading and installing this patch automatically.

How to remove the KB5000802 update from Windows 10

To uninstall the KB5000802 update to fix blue screen issues when printing on Windows 10, follow these steps:

1. Open settings.
2. click in Update and security.
3. click in Windows update.

4. click on the View update history button.

   

   Source: Windows Central

5. click on the Uninstall updates option.

   

   Source: Windows Central

6. Select the Security Update for Microsoft Windows (KB5000802) update.

7. click on the Uninstall button.

   

   Source: Windows Central

8. click on the yea button.
9. click on the Restart now button.

After completing these steps, the update will be removed and your device will return to the previous build, resolving any issues that this version may have caused.

This printing bug is also affecting older versions, including Windows 10 version 1909 with update KB5000808, version 1809 with update KB5000822 and version 1803 with update KB5000809. If you are using one of these older versions, you can also use the steps above to mitigate the problem.

How to skip the KB5000802 update on Windows 10

If the update has not yet been installed, pausing automatic updates can help prevent the buggy update from being installed automatically until there is a permanent fix.

To skip the KB5000802 update, use these steps:

1. Open settings.
2. click in Update and security.
3. click in Windows update.

4. click on the advanced options button.

   

   Source: Windows Central

5. In the “Pause updates” section, use the Pause until drop-down menu and select the last available date.

   

   Source: Windows Central

After completing the steps, Windows Update will no longer attempt to install the cumulative updates until the date specified in the configuration.

Although it is not recommended to use a computer without maintenance and security updates, you can also disable Windows Update using the Local Group Policy Editor and Registry.

More Windows 10 Features

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