Video game retailer GameStop (NYSE: GME) is shaking its executive offices. The company has just hired a technology director (CTO) with recent experience in Amazon Web services (AWS). Two additional executive appointments will reinforce GameStop’s experience in customer service and shipping services.
Who is who?
Matt Francis will become GameStop’s CTO on February 15, having led the DocumentDB database team on AWS last year. His resume also includes seven years of e-commerce operations at clothing retailer Zulily and a cloud-oriented data center setup for real estate company FlyHomes. GameStop’s job description involves managing the company’s technology and e-commerce assets and operations.
Image source: Getty Images.
Two other executives will join GameStop on March 1:
- Order fulfillment expert Josh Krueger becomes GameStop’s vice president of fulfillment, with a history of similar titles from Amazon and Zulily. More recently, Krueger served as VP of logistics for the QVC shopping channel. Previously, he led the media service and retail conglomerate division Qurate retail group, which is the parent company of Zulily and QVC. He will oversee GameStop’s e-commerce shipping and distribution centers.
- Kelli Durkin will be GameStop’s senior vice president of customer service, managing the company’s overall customer service and engagement activities. She built a high-quality customer service division for the pet toy specialist Chewys over the past nine years. She reported directly to Chewy co-founder Ryan Cohen for several years. Cohen’s investment fund, RC Ventures, is one of GameStop’s largest shareholders, controlling 12.9% of the company’s voting shares.
Krueger and Francis have worked together in various e-commerce environments before, and Durkin represents RC Ventures’ vision of a growing e-commerce version of GameStop’s traditional retail business. It’s not exactly a revolution in GameStop’s executive offices, but these appointments could be the start of a different long-term plan.