Elon Musk admits that Tesla has quality problems

In early 2018, engineering consultant Sandy Munro, who disassembles and reverse-engineer cars to assess quality, issued a brutal assessment of the Model 3 citing “flaws we would see in a Kia in the 1990s”. He noted inconsistencies, such as irregular gaps between the exterior panels and paint problems, saying to Autoline: “I can’t imagine how they launched this.”
In the interview, Musk also admitted that it may not be a good idea to buy a Tesla during the period of developing a new model. Munro’s criticism of “Kia” came when Tesla was still struggling to meet the first production targets for the Model 3.
Musk’s admission is a big warning, considering the company is preparing to start production of the Cybertruck pickup later this year, and is expected to open new factories outside Austin, Texas, and Berlin, Germany.

“Friends ask, ‘When should I buy a Tesla?'” Said Musk. “Well, buy it early or when production reaches steady state. During this production ramp, it is very difficult to be in vertical climb mode and get the details right.”

Munro also questioned Musk about quality control issues more recently. He bought a Model 3 2021 last year and compared it to a Model 3 that someone else bought a month later – and saw a significant improvement.

“At the end of the day, this guy’s car was fabulous … as good as anyone could do,” said Munro. “I just don’t understand. Mine was built this month, his was built a month later. Mine had problems. His was perfect.”

Musk said Tesla continued to make progress even in December last year, noting that the company is encountering problems more quickly as the pace of production continues to accelerate.

“When you go faster, you just discover these things,” he said. “If we knew them in advance, we would fix them in advance.”

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Musk also discussed some other challenges the company has already faced. After Munro praised the Model 3 seats as the most comfortable he has ever experienced in a car, Musk said he used to refer to the initial Model S seat, one of the company’s first vehicles, as a “stone mushroom. “

“The first Model S probably had the worst seat of all the cars I have ever sat on,” said Musk.

Munro is not the only one to highlight the quality control problems at Tesla. Consumer Reports, which praised the design of many Tesla models, said that poor quality control – including hair embedded in the paintings – meant it could not recommend its newest vehicle, the Model Y SUV. Of the four vehicles Tesla currently sells , only Model 3 has the coveted “recommended” rating from Consumer Reports, although it briefly lost that designation in early 2019.

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