A widespread outage on the Internet affected Spectrum customers across Maine and New Hampshire on Monday night.
“We are aware of an issue affecting services right now for Spectrum customers in Maine,” tweeted Spectrum just before 6pm. “We are working diligently to restore your service as quickly as possible and we apologize for any inconvenience. Thanks for your patience.”
A spokesman for the company said that two separate fiber breaks caused the disruption that lasted more than two hours. The service appeared to have been restored around 8 pm, but a spokeswoman did not say whether all 440,000 residential and commercial customers at the company had the service restored at that time.
We are aware of an issue affecting services at this time for Spectrum customers in Maine. We are working diligently to restore your service as quickly as possible and apologize for any inconvenience. Thanks for your patience.
– Ask Spectrum (@Ask_Spectrum) April 5, 2021
“We identified two separate fiber breaks in our network, impacting services for Spectrum customers in Maine and New Hampshire,” said Heidi Vandenbrouck in an email late on Monday. “These separate outages impacted our redundant path, which normally serves as a backup, when a breakdown or damage occurs in part of the network.”
Vandenbrouck later said that the service to Maine and New Hampshire was redirected to reconnect customers as quickly as possible, but workers were still making repairs to the network outages that caused the outage.
She did not say how many of Spectrum’s 440,000 residential and commercial customers in Maine were affected by the outage on Monday night.
This story will be updated.
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