“FIY – the box was also wet … But the envelope was not. It happened entirely in the place of the Amazon distro …, “said the user, adding that”condensation accumulates on the case’s CPU cover.”
“There are so many crooked pins around the four edges of the CPU and I have no idea how to fix them. I tried tweezers and razors and used my phone’s camera as a magnifying glass, but I was unsuccessful on a single pin. They are too small for me to work. AARRGGHGHGGH !!!!,“wrote the unlucky buyer.
Jeff, my dear, are you seeing the problem here? There are many crooked pins and, according to the buyer, they are on the four sides of the CPU. Sure, it can probably be fixed, but this is based on being able to successfully bend dozens of pins back to their proper orientation without breaking any of them. That’s it, or send the CPU back and wait weeks or maybe even months for another chance to order one of these highly elusive CPUs. Is not cool.
We would like it to be isolated incidents, but together with the rest of the team here in HotHardware, we find ourselves reporting this kind of thing with an alarming frequency today – like three times in the past week. Remember this?
This is a shattered Ryzen 9 5900X retail box, shipped from you in a cardboard box with ample packaging material inside. Just kidding, it was sent in a direct mail too. The $ 550 CPU inside survived the ordeal, although the buyer claims it was about to fall out of the box when it arrived. Damn it.
And hey, we understand that AMD also has some responsibility here. AMD should be using stronger packaging (and we assume that this is how Intel CPUs ship, too, but we haven’t noticed the same complaints lately). But if you’re seeing what we’re seeing, we’re not sure if it would matter what the hell AMD would use, except for a titanium case.
“I just ordered my motherboard to test it and see if it works. Letting it dry until Sunday, when the motherboard arrives. After I explained the rarity [of the] situation for them and explained what it would take to confirm the functionality, Amazon gave me a ‘one-time exception’ of a 30 percent ($ 252) discount to pay for a motherboard to test the CPU, so I can’t complain their customer service at least, “wrote the user.
It’s an incredible gesture, really. But do you know what would be even more incredible? IF YOU STOP SENDING CPUS IN SOFT PACK MAILERS! You raised $ 96.15 billion in the first three quarters of 2020 (the fourth quarter results have not yet been published) with a profit of $ 6.33 billion, almost 200% more than in the same quarter of 2019.
Congratulations, this is a scratch. How about using a part of it in a better package for Ryzen 5000 series CPUs? Unless my neighbor asks for one, he recently took my favorite flashlight and lost it, the idiot.