Customers who accepted CD Projekt “href =” https://www.videogameschronicle.com/companies/cd-projekt/ “> CD Projekt offered to supply Cyberpunk 2077” href = “https://www.videogameschronicle.com / games / cyberpunk-2077 / “> Cyberpunk 2077 refunds have started getting their money back – and are reporting that they have not yet been asked to return the game.
After three delays, the highly anticipated RPG was released in December 2020 with a series of technical problems, mainly on high-end consoles, which even resulted in the title being removed from the PlayStation Store.
CD Projekt promised to improve the overall experience through future updates, but also said that customers who don’t want to keep the game can opt for a refund.
Several users who chose to receive their money back told Vice that they have now received a refund through PayPal, but have not yet been asked to send the game back in the case of physical copies, or have their digital copy removed from their software library. console.
A customer who bought the $ 250 Cyberpunk 2077 collector’s edition said, “I was surprised I didn’t need to [send it back]. So, I still have everything. As a customer, I think they did well. Just present evidence and we will refund your money. “
Another customer who bought a game code from a retailer said: “Strangely, [I] I still have access to the game via my Xbox “href =” https://www.videogameschronicle.com/platforms/xbox/ “> Xbox, it doesn’t appear to have been revoked, even though I sent the code. No idea how this will end in the long run! ”
The refund process stated that customers would need to return their copy of the game at some point, so they could still be asked to do so at a later date, although CD Projekt Red did not respond to a request for comment from Vice when asked if this policy would be applied.
CD Projekt originally said that players who wanted a refund of Cyberpunk 2077 would need to contact the company via a special email address by December 21, 2020. Customers who do so should complete a form and provide verifiable proof of purchase and proof of ownership of the game on January 10, although that period was later extended to January 31.
However, the VGC tested whether the email address ([email protected]) was still accepting requests on 8 January. Although we initially received a response stating that registration was closed, we received a follow-up email on January 18 asking for a refund form.
“After filling out and submitting the form, we will contact you with more details about the process throughout January and February 2021, depending on when the completed form was submitted,” he said.
Retailers began to heavily discount Cyberpunk 2077 just over a month after its launch, with Best Buy recently offering the PlayStation 4 “href =” https://www.videogameschronicle.com/platforms/playstation/ps4/ “> PS4 and Xbox One “href =” https://www.videogameschronicle.com/platforms/xbox/xb1/ “> Xbox One versions for $ 29.99, against $ 59.99 at launch.