Consumer Reports has just launched its annual list of “Best Smartphones”, crowning Apple’s iPhone 12 Pro Max as the best option. What about the accessible end of the spectrum? OnePlus managed to obtain this crown with its affordable Nord N10 and N100 models, but Consumer Reports I forgot to mention the absolutely horrible update policy that comes with these phones.
For many looking for a new smartphone, or really any product, Consumer Reports it is a trusted name from which to obtain this information. That is why it is always interesting to see which phones the organization names as its primary option. Focusing its results in the United States, it is no surprise that the iPhone 12 Pro Max occupies the first place. After all, it is a great device with fast performance, one of the best mobile cameras and 5G support. Consumer Reports However, it chose Max specifically, thanks to its long battery life and the 2.5x zoom camera.
What about Android? Breaking a specific section “Best Android phone”, the Galaxy Note 20 Ultra was chosen as the best option by Consumer Reports. It was the S Pen that gave the Note an edge over its S21 series with similar specifications.
The remaining two categories for this list talk about “Best budget phone” and “Best phone for the battery that lasts all day”. The OnePlus Nord N10 5G and the N100 occupied these places, respectively. The N10 was chosen for its “excellent” battery, “good” cameras and 5G support. Meanwhile, the N100 received its award for 48.5 hours of battery life, surpassing the Galaxy A71 and iPhone 12 Pro Max.
What this report fails to mention entirely, however, is the truly pathetic OnePlus support is offering these phones.
Both released with an outdated version of Android and promised only a single major update, effectively abandoning proper support in less than a year. The prices of $ 200 and $ 300, the large displays and the specifications on paper are extremely tempting, as sales by operators have already shown, but it is a hard pill to swallow when you realize that they will be abandoned so quickly.
Software updates are not really one of those selling points that attract people, but they are a crucial part of any purchase. It is a pity to see the OnePlus doing harm to its customers with such horrible support, especially when competitors like the Galaxy A51 will have up to four years of updates and the excellent Pixel 4a will have three years of timely updates as well. Don’t expect a OnePlus flagship to do much better, either. It is also sad to see such a large organization simply ignore this point altogether.
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