Comcast will postpone charging its customers on Neast for reviewing its data limits by July 2021, Pennsylvania Attorney General Josh Shapiro announced today. This covers customers in Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, West Virginia, and the District of Columbia.
The ad only comes one day after the company said you would increase download and upload speed of your Internet Essentials plan starting next month. Comcast had previously said would start charging fees to its northeastern customers for exceeding your data limits.
“As the inhabitants of Pennsylvania continue to navigate this pandemic, we know that millions depend on the Internet to study and work more than ever. This is not the time to change the rules when it comes to using Internet data and increasing costs ”. Shapiro said on a press release announcing the news.
Shapiro’s office also negotiated with Comcast to exempt from any early termination fees for the Northeast customers who no longer want to use Comcast services until December. This applies only to customers who signed up for one of Comcast’s Xfinity plans before last November, Yet.
In addition, Comcast has agreed to get rid of data limits for low-income users enrolled in an individual Internet Essentials program or a Internet Essentials Partner Program (IEPP) until the end of the year. The company also promised to display data limit information more prominently in contracts when customers subscribe to the service.
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“We appreciate the productive and open dialogue with Attorney General Shapiro’s office regarding 1.2TB data plan, and we understand that customers in Pennsylvania may need more time to familiarize themselves with the data plan, ”said Comcast in the press release.
The statement also noted that if there are Neast customers are concerned about how Comcast data limits can affect them, they should file a complaint directly with the Consumer Protection Office of the Public Ministry.
While it is good (and surprising) that Comcast cited the issue of data limits, it should extend the same offer to customers in the rest of the country. Xfinity customers, especially those on an Internet Essentials plan, in the rest of the USA are SOL. Theymost of Comcastcustomers in the Northeast, yes, but there are millions of other customers who live elsewhere, and a good part of them are in California. Waiving data limits for some and not for others is not the way we are going to eliminate the digital divide.