A viewer who shared a photo of his email said that his average account is $ 52, but this time his email shows that he owes $ 202,102.16. It is worth mentioning that the quantity starts in 2021 and ends in 0216. February 16, 2021 was the date of the coldest point of this historic winter storm.
ABC13 contacted CenterPoint about the situation. CenterPoint initially responded that they were investigating the situation.
They added: “Customers do not owe that amount. We will update our customers and the media as soon as we have a resolution.”
Just two hours later, a company spokesman told ABC13 that emails were sent in error “due to a recent technical problem caused by the power outage in the Houston area”.
They promised to update customers in the late afternoon.
SEE ALSO: Fake energy workers looking to enter the home without power, says the head of HPD
Earlier in the week, Houston police alerted residents to people who pretended to be CenterPoint Energy workers to enter customers’ homes.
“We have reports of criminals posing as [CenterPoint Energy] employees have access to the houses to victimize the occupants, “wrote Chief Art Acevedo.” Restoring interruptions in our area due to bad weather does not require entry into homes. “
On Tuesday, the Electric Reliability Council of Texas warned that scammers are also turning to social media to attack the vulnerable, asking energy customers to send text messages to their private account numbers.
ERCOT said it does not need any information from customers affected by the outages to turn the power back on.
The video above is from an earlier story.