Apple has launched a new way for users in the United States to more easily disable Activation Lock on their devices. As first noted by users on Reddit, there is now a dedicated web page on the Apple website for managing activation block requests.
For those unfamiliar, here’s Apple’s explanation of exactly what Activation Lock is:
Find My includes activation lock – a feature designed to prevent anyone from using your iPhone, iPad or iPod touch if it is lost or stolen. Activation Lock is activated automatically when you activate Find My.
Activation Lock helps keep your device safe, even if it’s in the wrong hands, and can improve your chances of recovering it. Even if you wipe your device remotely, the activation lock can still prevent anyone from reactivating your device without your permission.
There are a number of reasons why you may need to disable Activation Lock on a device, such as selling it or gifting it, and Apple hopes to make this process easier and more straightforward for users.
On this new webpage, Apple explains to users that you can disable Activation Lock by logging into your iCloud account or reset your Apple ID. The website provides quick links to do both.
Most notably, the web page allows users to easily initiate an activation block support request. Here, users can submit a request without contacting Apple Support directly to disable Activation Lock on a device.
- You must be the device owner – Documentation of proof of ownership is required. Proof of ownership must include the product’s serial number, IMEI or MEID.
- Your data on the device will be erased – If Apple unlocks the Activation Lock on your device, all files and data stored on your device will be permanently deleted. Note that restoring your device from a local backup will re-enable Activation Lock.
- We cannot unlock a managed device – If your device is owned by a company or educational institution, contact your IT department or manager. We also don’t accept bulk requests.
- Your device must not be in lost mode.
Once you recognize these terms, Apple will ask for your email address and device serial number, IMEI or MEID. You can then submit the request, and Apple will follow up by email.
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