- The PS5 is still sold out in many countries, as Sony cannot manufacture enough game consoles to meet demand. But many people have already bought a PlayStation 5 in time for Christmas. And some of them have identified an unexpected hardware problem that Sony needs to fix.
- The problem affects one of the PS5’s unique features, the new DualSense controller, which offers a new tactile feedback system and adaptive triggers.
- Some players have found that adaptive triggers can break during the game. The feature is not necessarily widespread, but Sony is apparently aware that the triggers may come loose and offers replacements.
The PlayStation 5 is one of the hottest items of the holiday season, which is not surprising. That’s what happens with a state-of-the-art video game console, especially in a year that ruined everything in normal life. At one point, we weren’t sure that Sony would be able to manufacture the PS5 and launch the device during the 2020 holiday season. But Sony outperformed it, as did Microsoft. Both companies launched their new consoles in time for Christmas, and both continue to sell out at traditional stores. Money changers, meanwhile, are making money by selling them on the black market. Whether you got a PS5 in time for Christmas or not, you should be aware that some players have started to encounter a problem with one of the main features of the PS5, one that Sony may need time to fix.
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Sony quietly fixed one of the PS5’s most annoying things, but this was a software update. The console will now warn you that you are playing the wrong version of the game and help you switch to PS5. Any other software problem, Sony could easily solve. But if it is a hardware problem, a fix will not be immediately available and will involve additional hassles.
The PS5 controller is one of the first PS5 features explained by Sony. The DualSense controller has a new name and design and offers a big advantage over the Xbox controller. It comes with a new tactile feedback system that allows the player to feel what is going on in the game when it comes to surfaces. Then there are the new adaptive triggers that are more rigid or more flexible, depending on the context. You will feel the tension in the bowstring and the triggers will tell you that a player in a sport is getting tired as the triggers become more difficult to press. This is the kind of trick that can further enhance the gaming experience, allowing players to immerse themselves in their favorite titles like never before.
But then the triggers can be stopped and the whole adaptive experience goes away. Per Hot Hardware, several players started having problems with the DualSense controller, reporting problems with the adaptive triggers. Players accessed forums like ResetEra to detail your experiences. Here’s what a forum member said on the subject:
A few days ago, I was swinging on Miles Morales when I felt R2 pop and immediately become more loose. It was as if whatever was causing the “resist” trigger to break, making it a regular, non-adaptive trigger again.
Now, considering I have less than 50 hours of gameplay on the PS5 and have always taken good care of my devices, that was unexpected, to say the least. So, I started researching to see how widespread this problem was. And I would say that it is quite widespread.
The same user explains that many others complained on social networks and some people say that it is a problem with a spring that can be dislodged. Anyone can fix the problem, but it involves taking apart the controller, as can be seen in the video at the end of the post. This is something that not all PS5 players would consider or should consider.
Sony apparently will solve the problem, and the company already knows what the problem may be, according to the same ResetEra User:
I myself have just contacted PlayStation Support to request a replacement, as it is still under warranty (and opening the device would invalidate it, where I live – not all countries have decent consumer laws). You do not need to send your entire system to Sony, just the defective controller. The “repair” process can take seven to 10 days, with five more to be sent, according to the agent. They must send an email requesting proof of purchase and a follow-up message with a prepaid shipping code valid for up to 30 days, which you have just presented at the post office (these steps may vary depending on your country / region)
Since someone was already on the phone, I asked if other people had contacted support about the same problem, as there were a considerable number of reports online. The agent replied that “some” users were calling them about problems with their DualSense controllers. My anecdotal evidence that this was related to the trigger is that the agent asked if he was “loose” as soon as I said there was a problem with him. I just mentioned that I heard a crack and that the trigger didn’t work properly afterwards. Take it as you like.
The topic has about 11 pages of responses, which further indicate interest in the subject. Some say they have experienced similar problems. Others say no.
Sony would not be the first console manufacturer to worry about control problems. Nintendo had its fair share of problems with Switch controllers, which developed a “drift” problem. They would detect the entrance where there was none. Hopefully, Sony can find a way to prevent the problem from affecting future batches of DualSense controllers.
Chris Smith started writing about gadgets as a hobby and, before he knew it, was sharing his views on technology with readers around the world. Whenever he’s not writing about gadgets, he fails miserably to stay away from them, although he tries desperately. But this is not necessarily a bad thing.